Mélubie commits itself in term of quality of product and service quality to bring you maximum satisfaction in the purchase of your canvases.


1. Our general terms of sale and use


On Mélubie, we propose the creation and online sales of custom made pictures.

Mélubie allows everyone to compose one's own picture through a selection of themes, styles, elements and colors available. You can then, if you wish, order and buy your creation after selecting the method of making the canvas. All details concerning the principle of the picture creation and production are available on the website, under the How it's made section.

The use of the site Mélubie and the order of a canvas are governed by our terms of sale and use. You can consult them to obtain all information on Melubie.fr services.





2. Payment by credit card is completely safe


You can pay your order by Card, Paypal or check.

Payment by credit card is through Paypal whose expertise is a guarantee in data protection. It is not necessary to have or create a Paypal account to pay with a credit card. We guarantee that no banking information passes through the site Mélubie and the entire payment transaction takes place on the Paypal platform. The cards accepted depend on your country for payment and are generally as follows : Carte Bleue, Visa, Eurocard / Mastercard and American Express.



Checks are only accepted for payment in France.

For more information on payment methods, go to the general conditions of sale and use.



3. Meeting delivery times and volume discounts on shipping rates

Shipping restrictions

Mélubie currently delivers to the following countries :


France

Domestic only, Monaco

Europe

Germany, Austria, Belgium, Denmark, Spain, Finland, Greece, Irland, Italy, Luxembourg, Norway, Netherlands, Portugal, Czech Republic, United Kingdom, Sweden, Switzerland

America

United States, Canada

Others

Australia, New Zealand, Japan, China


Mélubie develops its business and coverage of delivery. If your country is not covered, feel free to contact us so that we can establish our priority list of the countries to serve.

Delivery times

Delivery times depend on the method for making the picture ordered and the destination country. These times are subject to change at any time but Mélubie agrees to respect those that have been specified on the summary of your order.

Current delivery times are as follows :

 

Order without 'Original' canvas

Order with at least one 'Original' canvas

France

8 to 15 days

4 to 6 weeks

Europe

10 to 20 days

4 to 6 weeks

America / Others

15 to 25 days

4 to 6 weeks


Carrier

Melubie chose the service la Poste Colissimo with signature

Upon delivery of the product to the carrier, you receive your package within 48 working hours for France and between 4 to 8 working days for other destinations.

Shipping costs

The amount of charge depends on the size of the canvas and the country of destination. We commit ourselves to reduce shipping costs depending on how they are made and on the number of pictures ordered.


Frame size :

Small : 30 x 40 cm
Medium : 35 x 85 cm and 50 x 75 cm
Large : 75 x 100 cm


Prices in euros per canvas and country of delivery :


 

Size

France

Europe

America

Others

Shipping cost for
each canvas
ordered

Small

10.00

16.00

23.00

26.00

Medium

16.00

26.00

46.00

57.00

Large

20.00

33.00

65.00

82.00


Discount applies on the total shipping cost of the order :


Order containing

Size

France

Europe

America

Others

2 canvas

*

-50%

-30%

-15%

-10%


Order containing

Size

France

Europe

America

Others

3 canvas or more

*

Offered

-50%

-25%

-20%



Order containing

Size

France

Europe

America

Others

one 'Original' canvas

*

Offered

Offered

Offered

Offered



Note : For deliveries outside the European Union, the buyer will have to pay customs duties, VAT or other taxes due to the importation of goods into the country of delivery.



4. Track your order in real time

At each step of the processing of your order, an e-mail is automatically sent for real time tracking. You can also track your shipment on our carrier website via your parcel tracking number.

To track online and at any time the status of your order, you simply have to visit My Account.

In addition, our Customer Support is of course at your service for any information.


5. Mélubie guarantees quality products and service

At Mélubie, everything is done to provide you with canvases of the highest quality level. Products are subject to careful quality control to match the description provided online.

In case of hidden defect the product will be replaced within a month after the claim at no cost for the buyer of the product (excluding return postage).

Unlike the printed canvases, the paintings 'Original' are the result of an artistic work and are unique works. Please read the Terms of Use for more information about these paintings and the conditions for refund that we provide.

For any questions, we are always available to answer quickly. Thank you for using the Contact form to get help from Customer Service.